GrantHub is PCI compliant because we do not store credit card information in our databases. We utilize Stripe as...
If two users are working on the same Opportunity concurrently, the changes made to the Opportunity that will save...
GrantHub is not integrated with, or limited to a particular type of email client. GrantHub will send welcome and...
GrantStation is a partner featured in the 'Resources' area of GrantHub. GrantStation offers online access to a comprehensive set...
Because GrantHub hosts client data, building our application upon a reliable and secure hosting service is absolutely critical to...
There are many reasons you and your team may not be receiving User activation emails and task/deadline emails. First...
When you are ready to purchase GrantHub you can put your credit card in on the subscription and billing...
The terms, conditions and hosting agreement for GrantHub can be found: https://grantseekers.foundant.com/terms-and-conditions/
The administrator is the only user that has access to resend the user activation email. Log into GrantHub, go...
What types of User Roles and User Permissions are available in GrantHub? *The standard subscription to GrantHub includes 35...
To update your credit card information, follow these easy steps! 1. Click on the top right-hand button that says,...
System Requirements for using GrantHub GrantHub is a 100% Software as a Service (SaaS) online application compatible with PC,...
Welcome to GrantHub and congratulations on your new position! We know there are a lot of things to learn...
Our Support hours are Monday-Friday from 7 am to 6 pm Mountain Time. There are 4 different ways you...
At this time we do not have any specific APIs or integrations with other fundraising or accounting systems. However,...
If you are the GrantHub Administrator, your username is the email address you entered during registration. Otherwise, you should...
By using the current administrator's account the admin can be changed through the users section under the my organization...
We wish GrantHub was the perfect solution for you, but we understand that we may not fit every organization's...
For consultants who are providing grant writing and other types of consulting - it is ideal if each nonprofit...
The wonderful thing about GrantHub is that the software is cloud-based and can be used within your web browser...
We've had some requests on what the reports out of GrantHub look like with sample data. Please see them...
Federal guidelines require that you have systems and processes in place to track grant funds, expenses, reimbursements and deliverables...
Once the Administrator is signed into GrantHub, go to the blue box in the top right corner, click on...
Foundant / GrantHub is required to collect and remit sales tax from our customers located in certain state and...
All data in GrantHub is in a shared database for all clients. However, we attach your organization identifier to...
The password must be between 6 and 12 characters long. Account re-validation is not enforced. Users do have the...
Yes, we track log-ins and audit many of the system actions, including updates and deletes.
We keep the data in case a subscription is re-initiated to ease the return process. We do not have...
GrantHub is hosted on the Windows Azure cloud platform. Microsoft handles the software updates and patching. Our database is...
No additional plug-ins or extensions are required.
We use SSL/TLS 1.2
In order to enter a discount into GrantHub, you must: Have an active GrantHub subscription, or a trial. If...
Yes, but we do want to call out that we do not have our application optimized for mobile use....
GrantHub has the capability to quickly copy grant details from funders directly into a GrantHub Opportunity record. This functionality...
Troubleshooting steps: If the new users does not see their welcome email containing the activation link withing 5 minutes...
Our award-winning customer care team is here for you.
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