Why am I not receiving emails from GrantHub for tasks and deadlines?

There are many reasons you and your team may not be receiving User activation emails and task/deadline emails. 

First - please check your users' email addresses in the My Organization area of GrantHub. If you find an error, please follow these steps:

  1. Click on the blue box in the top right corner of GrantHub.
  2. Choose My Organization.
  3. Click on the Users tab. 
  4. Click on the email address in blue. 
  5. Update the email address and click save. 

Second - double check your spam or junk folder. 

Third - check in with your IT department. Schools and Universities seem to have strong firewalls and do not receive emails from no-reply@granthub.com. Please send your IT Dept. an email to add our email to the White list or safe sender list. We have found also telling them this verbiage, helps troubleshoot: 

  • Emails were flagged as spam by the destination spam filter.  Anything marked as spam will not get delivered to the user's inbox.

Was this article helpful?

Can’t find what you’re looking for?

Our award-winning customer care team is here for you.

Contact Support